Privacy Policy

Our Privacy Policy
By purchasing a ticket to an event, you are stating that you are over the age of 13 and that you agree to receive email updates from us and those involved in the event (e.g., venues, teams, artists' representatives and fan clubs, promoters and leagues), and that you consent to those involved in the event using your information to contact you by e-mail or other means to send you marketing or other messages or using or disclosing your information in other ways. Please contact them directly to learn about their policies. You may unsubscribe at any time by following the link contained in the TicketGateway Inc email update you receive. Users may opt-out of receiving future mailings; see the choice/opt-out here.
If you have any further questions please call 416-907-8006 or 1-877-616-0101. or email TicketGateway

Disclosure of Personal Information:
TicketGateway Inc is committed to keeping your personal information strictly confidential. Only the organization of the event for which tickets were purchased will retain your information. When we collect your personal information (i.e. name, address, e-mail, and telephone number) it is in an effort to improve your shopping experience and to notify you about program updates, services and answer inquiries. Beyond the presenting organization for your event it is our policy not to disclose any of your personal information at any time, unless you tell us to do so. We do not sell, trade or rent your personal information to third parties. From time to time, we'll share aggregated (collective) information about our members as a group, or generate aggregate reports and market research for business partners. These reports will not identify individual members.

Our site use cookies as a memory mechanism in order to maintain a constant connection to our data servers only when purchasing event tickets. These cookies do not contain any confidential or personal information. This allows our data servers to keep track of tickets remaining, currency selection, delivery choice etc; in the event that a show is approaching deadline and there is a race situation when several customers are trying to complete purchases for limited tickets.

We use industry-standard methods to protect your information from unauthorized access. Among other techniques, we store such information on a computer behind our "firewall" in a secure location, and we restrict the number of employees internally who can access such data. To ensure the safety of your personal information, including your credit card number, we use Secure Socket Layer (SSL) Technology. SSL protects information as it crosses the Internet. Any data stored is kept in a secure off-site location and stored in a password-protected server. Please be aware, of course, that there is no such thing as perfect security - on or off the Internet.
Please keep security in mind as you reach other websites through links from TicketGateway Inc. Each separate company has its own privacy policies and practices and may market to you accordingly. Although we choose our business partners carefully, we can make no representations concerning privacy and security on those sites.
Your password is your key to your account. You should never share it with anyone and we request that you change it periodically and often. You can change your password at any time by accessing My Account on our home page. If you can't remember your password, the reminder phrase you entered when you last changed or set-up your password will be e-mailed to you immediately. You may also contact us at for additional help. We strongly urge you to sign off your account and close your browser window when you have finished your shopping to prevent someone else from accessing your account.

Changing Personal Information:
You may at any time modify or change any information you have previously provided to us by clicking on "My Account", then choose the appropriate section to edit, review, or delete your personal information. Changes will be updated immediately. You may also contact us at TicketGateway and we will be happy to change, modify or delete any information for you.

Changes in Policy:
If you have any concerns or questions with respect to our Privacy Policy, please feel free to contact us at TicketGateway. By using this site, you are agreeing to the conditions of this Privacy Policy. DO NOT USE THIS SITE IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY. If we decide to change our Privacy Policy in whole or in part it will be posted on the site. Please check this page periodically for changes.


How to contact us 
If you have any questions about this Privacy Policy or our information-handling practices, or if you would like to access, update or correct your personal information, please contact us by e-mail or postal mail as follows: 
Privacy Officer
TicketGateway Canada LP
40 Nugget Ave Suite 101
Toronto, Ontario  M1S 3A8


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